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WOW amazing!!

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Post  bazzer on Tue 15 Oct 2019, 2:58 pm

Had to comment.
Phoned yesterday at 16:15 to order a part, left a message.
Part arrived this morning.
Now that's what I call amazing service!!!!


Number of posts : 213
Age : 60
Location : Poole
Registration date : 2015-05-01

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Post  Jim the Shovel on Tue 15 Oct 2019, 3:38 pm

Much the same here. Had boiler inspector round yesterday for anual look see and had a problem with the HP injector.
Phone call to STW and it transpired that the cone was missing from the steam inlet.
Three turned up this morning. Need to turn them down a tad to fit into the body and then trial and error to get the length right.
Think it was Ian at STW. Many thanks, greatly appreciated.
Jim the Shovel
Jim the Shovel

Number of posts : 106
Location : Isle of Wight
Registration date : 2015-06-30

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Post  LiveSteam on Tue 15 Oct 2019, 9:11 pm

Yep same service here with my aged Agri, one of things I always promote when I'm at rallies is the fact I'm not an engineer and without a workshop full of lathes and mills so running a STW engine is a doddle when it comes to needing any spares.
The times I hear folks who have bought a scratch built and dont have a machine shop to call on then have a failure and then have to spend the weeks between rallies locating someone to fix their engine.
Not with a STW engine, with just a phone call on the Monday morning after the rally the parts I've ordered have always been in the post virtually the following day Cool and by the next weekend I'm up and running again, not that I've had many failures.


Number of posts : 619
Location : Hampshire
Registration date : 2013-09-08

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