Smoke box and chimney issue

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Smoke box and chimney issue Empty Smoke box and chimney issue

Post  John Bull on Thu 17 Oct 2019, 11:11 pm

So we recently had the above kit delivered. The tin of Foliac was severely dented but still sealed, but the chimney has dents at the bottom (minorish, could be hidden) and the top, which is pretty major considering its supposed to stand proud of the copper "cowling". Any ideas how to smack it back into shape or should I be talking to STW?
John Bull
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Post  Goliewogs on Fri 18 Oct 2019, 9:29 am

Talk to STW - they are extremely good and I'm sure will either straighten it for you or replace!!
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Post  lynnr on Fri 18 Oct 2019, 6:06 pm

Picture and talk with Dean. He will sort you out and also claim the courier.
lynnr
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Post  John Bull on Fri 18 Oct 2019, 7:56 pm

Thanks both for the answers, will get my son to take some pictures and then I'll contact Dean. I honestly didn't think STW would send kit out as we received it.
John Bull
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Post  John Bull on Sat 26 Oct 2019, 10:42 pm

Is it best to contact Dean by phone or email? If email, can anyone tell me what it is please?

Got a few pics at last! (but no idea how to post them)

EDIT! Given up with imgur!!

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Post  lynnr on Sun 27 Oct 2019, 10:15 am

Contact Dean at STW on 01327 301030 (UK office hours) Select sales for Dean or Tech for Will.
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Post  John Bull on Sun 27 Oct 2019, 11:45 am

Thank you Lynnr
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